Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at flohoo.support@gmail.com. Returns must be sent to: 1 Jacobus Pl, Apt B41, New York, NY, United States.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. We cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: If merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at flohoo.support@gmail.com.